Online Policies
How To Place An Order
To place an order, go to the product page of the item you would like to order. Select the appropriate options, and click "Add to Cart". From the cart window click "Checkout" and proceed through the checkout steps, entering in your billing and shipping address, desired shipping method, and payment information.
Payment Methods We Accept
We accept all major credit cards (AMEX, Visa, Mastercard, Discover), and Paypal.
Sales Tax
There is no sales tax charged on USA orders, except in Texas.
International orders are not charged sales tax at the time of the order, but the customer's local country might charge duty/tax upon the package arrival. International customers are responsible for paying taxes/duty charged by their country.
Domestic (USA) Shipping
FREE UPS Ground shipping is offered on all orders within the USA. Expedited shipping options (UPS 3-Day, UPS 2-Day, UPS Next Day Air) are offered at checkout.
International Shipping
The cost for international shipping is $48 for the first item, and $18 for each additional item. We ship via UPS for most international orders and USPS when necessary.
We do not charge any customs duty/taxes, but the customer's country may charge this once the package arrives. The customer is responsible for paying all customs duty fees incurred by their country.
Delivery Times
The total delivery time for an order is equal to the processing time (24-48 hours) + the shipping time.
UPS Ground packages typically take 3-5 business days to arrive at USA destinations.
UPS expedited services (UPS 3-Day, UPS 2-Day, UPS Next Day Air) are guaranteed by UPS to arrive within the time quoted by the service. Please note UPS does suspend their "expedited shipping guarantees" during some seasons of the year or under special circumstances.
UPS International typically takes 6-10 business days to arrive from the USA to most foreign countries.
Returns & Exchanges
If you are not pleased with your order, we are happy to accept a return or exchange. You may return or exchange an item within 15 days after receipt of your order. Returns or exchanges will not incur a restocking fee. Please note that shipping charges are not refundable.
Prior to sending back your return, you must contact us in order to obtain a Return Authorization Number and specific return instructions. The Return Authorization Number must be written on the outside of your package. Any returns/exchanges made without prior authorization will not be accepted
All returns/exchanges must be returned to us in their original condition, in original packaging, including shoe dust covers and all tags. We do not guarantee wear or tear or any damage unrelated to the manufacturer. Shoes returned with any scratches or scuffs, or excessive creasing in the vamp will not be accepted.
When a return is made for exchange, upon receiving your returned item we will promptly ship out to you the replacement item and contact you to let you know it has been shipped. When a return is made for refund, upon processing of your returned item, we will issue a refund to your original method of payment, and contact you to confirm the refund was issued.
For international orders (outside the USA) that are refused at the time of delivery and returned to us without a proper return authorization, they will incur a 15% restocking fee and may also be subject to additional fees for us to re-import the item back into the USA.
Please contact us if you have any questions about our returns & exchanges policy.
Privacy Policy
We neither sell nor share your information with outside companies or third parties. When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information. We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.
We use 3rd party cookies to track user data on our website, this tracking does not include any personal user information. Third party vendors, including Google, may show our ads on websites on the internet. Third party vendors, including Google, use cookies to serve those ads based on a user's prior visits to our website. User's may opt out of Google's use of cookies by visiting the Google advertising opt-out page.
How We Protect Your Information
We take appropriate security measures (including physical, electronic and procedural measures) to help safeguard your personal information from unauthorized access and disclosure. For example, only authorized employees are permitted to access personal information, and they may do so only for permitted business functions. In addition, we use encryption in the transmission of your sensitive personal information between your system and ours by employing Secure Sockets Layer (SSL)* technology to insure your safety. Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with. To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active. We want you to feel confident using our website to transact business. However, no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information, searches, or other communications will always remain secure. Users should also take care with how they handle and disclose their personal information and should avoid sending personal information through insecure email. Please refer to the Federal Trade Commission's website at www.ftc.gov/bcp/menus/consumer/data.shtm for information about how to protect yourself against identity theft.